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Inceptive Solutions Global Services in partnership with iGATE offers complete spectrum of services to our clients by optimizing technology, process and people management expertise. We partner with our clients to provide a full spectrum of contact centre solutions, consulting services, implementation services and business operations.
iGATE is an internationally recognized Call Centre Consulting firm offering a wealth of expertise in Process Improvements, Implementation Consulting and People Solutions. iGATE have helped the world's leading corporations gain and sustain competitive advantage, and achieve profound tangible results.
We have extensive experience and expertise in contact centre operations and consulting. We offer contact centre consulting in the following areas:
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Contact Centre Strategy Consulting
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Six Sigma Process Optimization Consulting
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Business Process Reengineering
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CCMA - Contact Centre Maturity Assessment
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Analytics (campaign management, cross-selling techniques)
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Technical Consulting
We can optimize the performance of your contact centre through a combination of process optimization and the implementation of quality standards such as Six Sigma. Analytics embedded into the processes helps constantly identify ways to connect better with customers and identify prospects efficiently.
Combining process efficiency with technology, our team have worked with a number of clients and successfully reduced operating costs and improved efficiency on a sustainable basis.
We have helped the world's leading corporations’ gain and sustain competitive advantage, and achieve profound tangible results.
We help companies achieve sustainable benefits, including:
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Reduction in cost to serve customers
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Increase in revenue generated by customer service
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Improvement in customer loyalty and retention
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Increased operating efficiency
Contact us: We recognise that one size does not fit all. Therefore, a Client Services Manager would be pleased to meet with you to listen and discuss the business challenges facing your organisation.
Give us the opportunity to become a trusted partner to your business – .
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