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Success of any outsourcing transaction begins and ends with good governance.
Inceptive Solutions Global Services provides a customised best-in-class governance structure to monitor & manage the outsourcing engagement to ensure that your outsourcing initiative remains aligned to your business strategy & strategic objectives
Our Global Program Office is provided as a customised and complete Program Management Office to give you the structure, resources and business & technology systems to facilitate the transition, management oversight and ongoing governance of your outsourcing engagement.
We conduct day-by-day program management and operational governance with top-level reviews on an ongoing basis through a bilateral governance structure to ensure your business objectives and success criteria is achieved and the business outcome as planned and promised is delivered.
Our Global Program Office is offered as a standalone Professional Service, but is also provided as a value-add to our Contact Centre, Process Outsourcing and Industry Specific solutions.
Our Global Program Office incorporates the following key components:
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Relationship Management
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Performance Management
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Contract Management
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Financial Management
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Resource Management
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