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Inceptive Solutions Global Services in partnership with iGATE Global Solutions utilises proprietary Enterprise Process Optimization (EPO) methodology helping organizations to scientifically, systematically and rapidly determine strategic location of processes and eliminate the risks in transitioning to a business efficiency eco-system.
It enables you to understand
- the health of processes
- identify processes that provide competitive edge
- identify mission critical processes
- determine the remote readiness of business processes
The result is a rapid and comprehensive decision matrix that identifies processes that can be outsourced and those which should be in sourced to enhance business efficiency. The matrix also recommends the kind of geographies from which these processes should be executed, and an appropriate business model.
iGATE Global Solutions proprietary pH Matrix methodology brings clarity to the complex issue of strategic location of services:
- It evaluates and identifies processes that provide competitive advantage to the organization. This helps in retention of such business processes within the Company
- It indicates the health of the process against industry benchmarks and evaluates the impact the process has on the organization
- It provides the location in which processes should be strategically situated and the order in which processes should be remote delivered or outsourced for maximum impact
- It recommends the appropriate location (in-house/offshore/near shore) and entity (Joint Venture/Shared Services/ Vendor) for process delivery
- It eliminates the risks involved in transitioning to the virtual enterprise model
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The assessment is carried out in the six steps described above, through a predetermined framework of general and domain specific questions, to analyse the state of client’s business processes and to:
- Identify all business processes within the company or a specified business group
- Provide comparison of the initial assessment of capability and maturity level of the processes analysed
- Rank order the outsourcability and in source-ability of identified business processes, and
- Identify preliminary recommendations for business process re-engineering
Components of EPO: (Please click to view step1 to step6 process)
Components of EPO
Step 1: Cataloguing of business processes
- At the end of step 1, Tier 1 business processes that need to be further analysed and studied are identified and catalogued.
- At this stage, the processes are analysed only at a functional level.
- For example, for an investment bank, the Tier 1 business processes would be Research and Client Servicing.
Step 2: Identification of objectives for business processes
- Process Objectives are the objectives for each process targeted to specific activities.
- At the end of Step 2, Tier 1 business processes have been identified and objectives for the business processes are understood.
Step 3: Process Maturity Level Analysis and Assessment
- Maturity of a process indicates the capability of a process to achieve the desired outcomes and create value for the organization.
- Process maturity assessment is carried out with the aid of a proprietary model called the Process Maturity Model (PMM) developed by iGATE Global Solutions.
An assessment framework built into the model aids in carrying out the assessment through interviews with process owners and other client personnel. At the end of this step, the maturity levels of all business processes are assessed and known.
Step 4: Process Maturity Level Analysis and Assessment
Competitive advantage
- A process is considered to provide competitive advantage if it directly impacts company’s growth in market share, revenue or profit.
Mission critical
- A business process is considered mission critical if it is a process that enables a company to keep its core business operations running within SLAs (implied or established).
- The result of Step 4 is tabulated in a matrix identifying processes that can be considered for outsourcing and processes that should be retained in house.
Step 5: Process Cost analysis
- To know the financial impact of business processes, absolute costs and relative business process costs are estimated in Step 5.
- Step 5 provides the financial impact of all business processes identified in Step 4.
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Step 6: Assessment of remote readiness
- Business processes have several dependencies such as human interaction, strong associations with other factors, technology, culture and legislation. An assessment of remote readiness is carried out to determine whether a process is suitable for remote delivery.
Result of Step 6
This is the penultimate step of the pH Matrix where information required for creating a pH Matrix providing the strategic location of processes is available.
This information is:
- List of outsourcable and in sourced processes
- Maturity level, financial impact and remote readiness of each process
Based on a review of the above, a pH matrix as under, recommending strategic location of business processes will be created using iGATE Global Solutions’ proprietary algorithm.
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