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 Thought Papers
Here are some thought provoking "Thought Papers" that will give you keen insights.
Boardroom Imperatives
Ten Questions Boards should ask about Strategic Sourcing

The Concours Group
Six Imperatives
Six imperatives for the transition phase of an outsourcing engagement

Kanth Miriyala & Victoria Hufford
Life After Outsourcing
Life After Outsourcing

The Concours Group
Transaction-based Pricing Model for Outsourcing: Why and When
Transaction-based Pricing Model for Outsourcing: Why and When

Kanth Miriyala, PhD
Vijay Gurbaxani, PhD
Building a Global Sourcing Playbook
Enabling The Operating Model For Global Sourcing Opportunities

A Presentation with Madhav Mohan, iGATE Global Solutions and David Kruzner, The Concours Group
Airlines Outsourcing
Flying Higher with Outsourcing in the Airline Industry

by Kanth Miriyala, Mukul Dhyani and Narasimhan Santhanam
Value Creation
Using Value Creation Methodology to Turnaround a Manufacturing Company

The manufacturing industry today faces a wide variety of challenges
Campaign Management
Analytics Driven Marketing Campaigns

Lessons for the Consumer Finance Industry
Independent Testing
Independent Testing in Multi-Vendor Scenario
Banking on Analytics
Banking on Analytics - A Primer for Financial Services Institutions

Shantanu Deshpande
Shrikant Ramdas
Six Sigma
Integration of CMM & Six Sigma in iTOPS Scenario
Empowering Employees
Empowering Employees

-Self Service And The Way Ahead

 
Process Outsourcing

Learn how a combination of intelligent process management, proprietary outsourcing management technology with options of dedicated, shared service or transaction-based model can ensure a high ROI for your business

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Contact Centre Services

Leverage our extensive domain expertise in Finance Services and Consumer Industries to improve service quality, drive performance, reduce costs and solve critical and non critical business challenges to give you a clear competitive advantage.

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